06Agent systems
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Agent orchestration framework
A thousand support conversations an hour, on a state machine.
- Made for
- Newfold Digital
- Years
- 2024 – 2026
- Status
- In production
A sticky state machine with a workflow registry, carrying the production support agents for Network Solutions and BigRock at roughly a thousand conversations an hour.
Sticky on its own would just be stuck. The safety is the second question — can whoever has this actually handle it? — asked of one team about one message.
The support bot that forgets
Say something vague, then the second one, then still failing, and then genuinely change the subject. Watch what each one does with both.
Fig. 1